Privacy Policy
Last updated 5/28/26
Splash Bros respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when using our website, requesting pool service, communicating with us, or receiving services from us.
Information We Collect
We may collect personal information that you voluntarily provide, including your name, phone number, email address, service address, gate code or property access details, billing information, pool service preferences, and messages or notes related to your service.
How We Use Your Information
We use your information to provide pool cleaning and maintenance services, respond to inquiries, prepare quotes, schedule service, send invoices or secure payment links, communicate service updates, provide customer support, and manage your account.
SMS/Text Message Communications
If you provide your mobile phone number and opt in, Splash Bros may send service-related SMS/text messages. These messages may include quotes, scheduling updates, secure payment links, service reminders, account notifications, and customer support messages.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly at 775-402-2330 or support@splashbrospools.com.
Mobile opt-in information and text message consent will not be shared with third parties or affiliates for marketing or promotional purposes.
Information Sharing
Splash Bros does not sell your personal information. We may share limited information with service providers only as needed to operate our business, process payments, send communications, manage scheduling, or provide customer support. These providers are only permitted to use the information as necessary to perform services for Splash Bros.
Payment Information
Payments may be processed through third-party payment processors such as Stripe or another secure payment provider. Splash Bros does not store full credit card numbers on its website. Payment processors handle payment information according to their own security and privacy practices.
Data Security
We take reasonable steps to protect your information from unauthorized access, misuse, loss, or disclosure. However, no method of electronic storage or transmission is completely secure.
Your Choices
You may contact us to update your information, request changes to your communication preferences, or ask questions about your personal information. You may opt out of SMS/text messages at any time by replying STOP.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Splash Bros
Phone: 775-402-2330
Email: support@splashbrospools.com