Cancellation and Refund Policy

Last updated 8/28/26

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Splash Bros Pool Cleaning bills monthly pool service in advance. Chemical charges and other approved additional services may be billed afterward based on the products used or work completed during the previous service period.

Cancellations

Customers must provide at least 30 calendar days’ written notice to cancel recurring pool service. Cancellation requests may be submitted by email or text using the contact information listed on the customer’s invoice.

The cancellation becomes effective 30 days after Splash Bros receives the written request. Regular service and billing will continue during the 30-day notice period. Any remaining service fees, chemical charges, or charges for additional work completed before the cancellation date remain due.

Verbal cancellation requests are not considered final until they are confirmed in writing.

Refunds

Monthly service fees are nonrefundable once service for the applicable period has begun or has been performed.

Refunds will not be issued for:

• Completed pool service visits
• Chemicals or materials already added to the pool
• Completed filter cleanings, drain services, repairs, or other approved work
• Service visits that cannot be completed because of a locked gate, unsafe conditions, pets, or another issue preventing access
• Services declined by the customer during the required 30-day cancellation period

 

If Splash Bros collects payment for service scheduled after the effective cancellation date and that service is not performed, the unused amount will be refunded or credited. Duplicate payments and confirmed billing errors will also be corrected.

Final Invoice

After cancellation, the customer may receive a final invoice containing any remaining service fees through the effective cancellation date, chemicals previously used, and additional services already completed.

Questions or refund requests must be submitted using the contact information listed on the customer’s invoice.